Halton Catholic District School Board
The Halton Catholic District School
Board is comprised of 35 elementary schools, 7 secondary
schools, 1 education center and 2 continuing education centers.
They work with over 3000+ computers, 9,500 user accounts
1,500 email accounts and cover an area which includes the
towns of Burlington, Oakville, Georgetown, Milton and Acton.
The School Boards Information
Technology department is responsible for all technical support
through the board. Due to the Boards large service area
and multiple locations it was having problems with it's
after hours management, including upgrades, response and
travel time. When a call came in after hours, a staff member
would be paged and have to travel from their home to the
crisis location. Depending on where the problem location
was, this could take some time. There was also the over
time cost associated with getting staff to respond in off
hours and on weekends. This over-time really came into play
whenever the department need to upgrade information on the
system. To perform this task and not interrupt students
and faculty they needed upgrade on weekends.
The best way to overcome their problems was to centralize
management. The most effective way they found to do this,
was to use Digital V6's Kaveman. Kaveman allows them remote
access to any of their servers at any time from anywhere
with full KVM (keyboard, video, mouse) control via a web
browser or VNC. The benefits of having Kaveman spilled over
to all areas, like allowing staff to perform upgrades and
solve after hour problems from home, reducing server downtime
throughout the working day, saving space in the server room,
reducing travel time to problem sites, and much faster disaster
recovery time. Now if there is trouble, they connect to
the problem server using Kaveman. Kaveman also proved to
be a cost effective solution because overtime pay and travel
time was reduced with the ability of home access.
"Being able to manage all our servers from anywhere
has given us more control than we have ever had." stated
Bill Cripps, Manager Technical Services for the Halton Catholic
District School Board. "Since
we started using Kaveman we are able to cut costs and response
time, while raising our level of efficiency."
Redstone Software, Inc.
Redstone Software has created an easy-to-use, cross-platform
automated testing tool called Eggplant. Eggplant controls
a computer the same way a person does-reading the video
screen and controlling the keyboard and mouse. What makes
Eggplant unique is that it can automate any user action
through simple English-like scripts. When you test software,
you would normally perform a sequence of manual actions
to test user functions. Eggplant can perform these actions
to test any computer, as the system is independent of the
computer it is controlling.
Eggplant relies on VNC (Virtual Network Computing) being
loaded on the system being tested in order to control the
user interface. One of their prospects has a need to test
Intel computers at the BIOS level when the operating system
has not been loaded. Redstone wanted to find a solution
to this problem.
Digital V6's Kaveman was the perfect complement to Eggplant
to solve the prospect's need. Kaveman attaches via standard
hardware interfaces to the computer's KVM (keyboard, video,
mouse) and converts it to the VNC protocol, then sends it
to Eggplant via TCP/IP. The Eggplant / Kaveman combination
allow users to automate or control remote system operations
anywhere in the world with no software installed on the
President of Redstone Software, Inc. commented,
"In our tests, Kaveman performed flawlessly by accurately
capturing the server's video, keyboard and mouse characteristics
without tainting the host server. This unique capability
opens new markets to us and will be the basis of exciting,
cost-effective solutions for many industry segments."